Healthcare BPO Market is Estimated to Grow at a CAGR of 10.2% | Key Players: Cognizant, Accenture, Xerox, Genpact, TCS and Infosys

The report "Healthcare BPO Market Provider (RCM, Patient Care), Payer (Claims Repricing), Pharmaceutical (R&D, Manufacturing, Sales and Marketing Services (Forecasting, Performance Reporting), Outsourcing Approaches, Models (Multisourcing) - Global Forecasts to 2022". [201 Pages Report] Healthcare BPO market is estimated to grow at a CAGR of 10.2% from 2017 to 2022 to reach $312.43 billion by 2022 from $191.68 billion in 2017.
Healthcare BPO Market

Patent cliffs, complex clinical trial protocols, and new reporting requirements are forcing pharmaceutical companies to outsource their R&D and manufacturing processes to other countries, which is driving the healthcare outsourcing market. On the other hand, hidden costs of outsourcing and the fear of losing visibility and control over business processes and reliability and data security and privacy concerns are the major factors expected to restrain market growth.

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Scope of the Report

The research report categorizes the global healthcare BPO market into the following segments and subsegments:

By Payer Service
  • Claims Management
  • Integrated Front-end Services and Back-office Operations
  • Member Management
  • Product Development and Business Acquisition (PDBA)
  • Provider Management
  • Care Management
  • Billing & Accounts Management Services
  • HR Services

By Provider Service
  • Revenue Cycle Management
  • Patient Enrollment & Strategic Planning
  • Patient Care
By Pharmaceutical Service
  • Manufacturing Services
  • R&D Services
  • Non-clinical Services
By Source Region
  • US
  • Europe
  • RoW
By Destination Region
  • India
  • US
  • Europe
  • Philippines
  • China
  • LATAM
  • Middle East
  • RoW
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The key players in the healthcare BPO market are Cognizant (US), Accenture (Ireland), Xerox (US), Genpact (Bermuda), TCS (India), and Infosys (India). These players focused on inorganic strategies such as acquisitions, agreements, and collaborations as well as organic strategies such as product launches and expansions to sustain their growth in the market.

Some other leading players in the global healthcare BPO market include GeBBS Healthcare Solutions (US), HCL (India), Xerox (US), and Lonza (Switzerland). These companies focus significantly on investing in R&D activities to add innovative technologies and products to their portfolio. With a strong portfolio of healthcare BPO products and ceaseless efforts to develop innovative products, these companies are likely to maintain their strong position in the market in the coming years.

Target Audience:
  • Vendors/Service Providers
  • Healthcare Service Providers
  • Health Insurance Companies
  • Business Research and Consulting Service Providers
  • Research Institutions
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